CONNECT WITH US...

We are always on the lookout for talented individuals to collaborate with on future projects at Squint. Thinkers, designers, makers and innovators - get in touch! 

We currently have a number of exciting projects in the pipeline and would love to hear from...

/ Creative Directors

/ Art Directors 

/ Motion Designers

Squint/Opera is a design studio that brings together media production, digital technology and design to articulate, promote and execute big ideas. We have studios in London and New York, and an international portfolio of clients including BIG, UNStudio, the Empire State Building and the V&A. 

We are looking for passionate people wanting to work on unique and challenging creative projects with a large and talented team (us).

If you would like to be a part of what we do please drop us a line and say hello on people@squintopera.com 

VACANCIES

IT SUPPORT ENGINEER

Reporting to the Head of IT. 

Squint/Opera is a design studio that brings together media production, digital technology and design to articulate, promote and execute the big ideas. We have studios in London and New York, and an international portfolio of clients including BIG, UNStudio, the Empire State Building, Heatherwick Studio, and the V&A. We value pioneering attitudes, collaborative work and dedicated, generous individuals. 

Like other media companies we have a large IT footprint, lots of different software and tools,  and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases. 

Up to 50% of this role will be to work closely supporting the Technical Director on series production for our award winning children’s TV programme which kicks off in early summer and is an exciting opportunity for the right individual to gain varied experience across different types of media production.

SUMMARY

We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu. 

 

MAIN RESPONSIBILITIES

  • /  Addressing user tickets regarding hardware, software and networking
  • /  Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
  • /  Manage and deploy software licenses
  • /  Maintain installations with routine maintenance
  • /  Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
  • /  Ensure all issues are properly logged
  • /  Prioritise and manage several open issues at any one time
  • /  Tracking issues through to resolution
  • /  Properly escalate unresolved issues to Head of IT & Production Director
  • /  Keeping IT records up to date and accurate
  • /  Document technical knowledge in the form of standards
  • /  Move computers and desks when needed, oversee office moves

 

CHARACTER TRAITS

  • /  Thrives in a varied, people facing role
  • /  Natural problem solver
  • /  Excellent communicator
  • /  Pro-active and responsive
  • /  Friendly and helpful
  • /  Organised and methodical

 

QUALIFICATIONS / EXPERIENCE

Required

  • /  3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment 
  • /  Hands on experience with Windows /Mac OS environments
  • /  Microsoft Server, up to 2016 / 2019
  • /  Active Directory / Group Policy
  • /  Experience of Deployment tools like Microsoft SCCM
  • /  Ability to diagnose and troubleshoot basic technical issues 
  • /  Ability to provide step by step technical help, both written and verbal 
  • /  Familiarity with remote desktop applications
  • /  Familiarity with FTP
  • /  Experience of some level of Security/Firewall devices
  • /  Performing Tape Backup & Restore using Backup Exec.
  • /  Centrally Managed Antivirus
  • /  Office365 or Google Gsuite experience
  • /  Basic networking and patching

Desirable

  • /  Experience and understanding of Linux systems
  • /  Relevant certifications (e.g. MCP, MCSE, ITIL)
  • /  Degree in relevant field (e.g. Computer Science, Networking, Information Systems)

 

FULL-TIME

09.30 – 18.00 Mon – Friday with 1 hour for lunch

Here at Squint Opera we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.  

Please send your application and salary expectations to  people@squintopera.com